Rules and Policies

  1. ALL SALES ARE FINAL – NO REFUNDS! Tickets may be redeemed ONLY at the date and time for which they were originally booked. We cannot transfer bookings. Please plan accordingly.
  2. TOURS RUN IN RAIN OR SHINE! If the guide walks, we all walk; dress accordingly. Tours will not be cancelled due to weather; with the exception of extreme inclement weather, such as lightning or high winds. The decision to cancel tours is at the sole discretion of Alpena City Walking Tours.
  3. CHILDREN UNDER 13 must be accompanied by a parent or legal guardian.
  4. NO TOUR SWAPPING. Due to limited tour spaces, you may not arbitrarily switchfrom one tour time to another.
  5. NO SMOKING is permitted on any of our tours.
  6. DISORDERLY CONDUCT will not be tolerated under any circumstances. Thisincludes, but is not limited to: fighting, obstruction of traffic, excessive noise, obscene language or gestures, public intoxication, etc. Anyone behaving in a disruptive or otherwise disorderly fashion will be asked to leave the tour WITHOUT A REFUND.
  7. BE MATURE AND RESPECTFUL of your guide, tour patrons, pedestrians, and private property. OUR TOURS ARE OUTDOOR ONLY ACTIVITIES. We do not enter any buildings.
  8. WE CANNOT ACCOMMODATE LATECOMERS. Our tours start on time. Plan to arrive 10 minutes early for check in.
  9. PETS MUST BE LEASHED AND UNDER CONTROL. If you cannot control your pet, you will be asked to leave the tour WITHOUT A REFUND.

All tours with Alpena City Walking Tours (“we,” “us,” or “our”) are booked and attended at the participant’s own risk. Our walking tours are conducted outdoors, often at night, and may involve uneven terrain, dim lighting, traffic, and variable weather. By booking a tour with us, you are demonstrating that you understand and accept that participation in our tours involves inherent risks, including but not limited to: trips, falls, collisions, weather-related hazards, and other unpredictable events. Participants assume full responsibility for any personal injury, illness, damage, loss, or theft that may occur during or as a result of participation in our tours. Participants will be required to RELEASE, WAIVE, and DISCHARGE Alpena City Walking Tours, its owners, employees, contractors, affiliates, and volunteers from any and all liability, claims, demands, actions, or causes of action arising out of or related to any loss, damage, injury, or death that may be sustained by the participant or to any property belonging to the participant during the course of our tours, whether caused by negligence or otherwise. Your ticket, either printed or registered via phone or internet, shall constitute your acknowledgment and acceptance of the foregoing limitations of liability, rules and policies.

For further information, please read our liability waiver.